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Definition of Starbucks Factory Dispute:
Suppliers and third-party auditors disagree on everything related to the assessment, such as legal interpretation of legal regulations/standards, evaluation procedures, sampling, and record requirements.
Participants: Suppliers and third party auditors
After reviewing the report, if the error is found and/or the supplier feels that the key part of the evidence presented at the time of the assessment is ignored, please contact the third-party audit company directly to try to solve the problem informally. It is particularly noteworthy that after the end of the meeting with the third-party auditor who entered into the contract, it is possible that no evidence will be submitted that was not presented or obtained during the evaluation period.
Any situation where evidence is not provided during the assessment period may result in additional work hours and an increase in the cost of the assessment.
If the dispute involves a legal interpretation of the point of discovery of the violation in the initial step, the company should cooperate with the third-party auditing company to review and resolve the relevant issues within 5 working days to verify whether the auditor has obtained the evidence obtained during the audit. Correct interpretation of local laws and regulations. After the evaluation is completed, the violation discovery point should be modified only if an error is found during the quality assurance process. Third-party audit companies and suppliers should agree on the following processes.
If the initial violation discovery is valid and the supplier accepts the result, the supplier should resolve the issue according to the agreed deadline and accept a follow-up assessment or desk review based on the type of violation found.
If the violation discovery point is invalid and you need to correct the report, you should update the results and notify the supplier through a third-party audit company.
As a friend of a factory which has just become a Starbucks supplier said, it may not be known, there is still a pre-qualification check before the Starbucks factory audit.
