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The SA8000 standard does not explicitly require companies to write social responsibility management manuals. Companies can write management manuals based on their own characteristics and needs. For companies with weak social responsibility management, writing a social responsibility management manual alone is conducive to highlighting key points and strengthening social responsibility management. After the company's social responsibility management is on the right track, it is gradually integrated with other management systems to achieve multiple management systems.
Due to the multi-layered nature of the social responsibility management system documents, the following issues should be noted when writing system documents:
1. Systematic
The system document reflects the characteristics of corporate social responsibility management and regulates the control of technical, managerial and personnel factors related to social responsibility activities. Between the various levels of the system document, the document and the document should be clearly structured, the interface is clear, the structure is reasonable, and the order is coordinated. When preparing the social responsibility management system documents, each level of documents should involve a logically independent part of the social responsibility management system. It should be planned and coordinated from the overall responsibility of the company's social responsibility management system.
2. Compliance
The content of the social responsibility management system document should meet the requirements of the standard, fully reflecting the "standard requirements must be written, written, and done." The drafted documents should be fully discussed and evaluated to be operational and reflect the objective needs of the company's social responsibility management activities. Management specification. The document structure of the social responsibility management system can also be divided into three levels, as described in Appendix A of ISO 10013, Guidelines for the Preparation of Quality Manuals, namely:
(1) Management Manual (Level A)
(2) Program file (Level B)
(3) Work instructions and records (C level)
Their relationship is as follows. The social responsibility system documents at all levels should be consistent with the contents of the first level social responsibility manual. Companies can divide the level of system files according to their size and actual situation, not necessarily all three levels.
Management Manual (Level A): Describe the SA8000 system according to the SA8000 standard and the SA8000 management guidelines and objectives.
Program Files (Level B): Describe the activities of the various functional departments involved in implementing the elements of the system.
Job files (C level): detailed work files (forms, reports, assignments, work instructions, records, etc.).
3. Authoritative
The system document is the code of conduct for the company to implement social responsibility management and to ensure that social responsibility factors are controlled. The system documents shall comply with the requirements of SA8000 standards, relevant national laws and regulations and other requirements. After the social responsibility management system document is approved by the company's top management, it becomes the internal legal document that the company must implement. It is one of the basis for guiding the company's behavioral norms and implementation audits.
3. Witness
The social responsibility management system document can be used as objective evidence to verify the operation of the company's social responsibility management system to company managers, stakeholders, and third-party certification bodies. For example, for internal or external audits, the social responsibility management system procedure document can serve as objective evidence for:
(1) Social responsibility factors have been identified and their importance has been evaluated.
(2) The procedure for the activity has been determined and approved.
(3) The activities are under full supervision.
(4) Program file changes are in a controlled state.
4. Applicability
The social responsibility management system document should fully reflect the characteristics of the company's activities, the size of the company, the category of social responsibility factors, the level of technology and the quality of personnel. The issue of social responsibility is also a development issue. With the advancement of science and technology and the strengthening of laws and regulations, the social responsibility management system also reflects the dynamic characteristics. In order to achieve continuous improvement and ensure the continued suitability, adequacy and effectiveness of the system, it is necessary to fully consider that the social responsibility management system needs to continuously track the requirements of laws and regulations and new changes brought about by the development of the enterprise.
